Company Policies

Sales tax
Currently, only Washington state residents are subject to sales tax collected by Vitalady.

Payment Options
VISA, MASTER CARD, DISCOVER and AMERICAN EXPRESS

(Please note: In cases where an amount may need to be increased or decreased due to an order change or price adjustment, some banks may withhold the initial authorization amount and the actual charge amount for a period of time depending on your bank. Vitalady cannot be held responsible for these transaction holds on your account. They would need to be taken care of between you and your financial institution.)

PAYPAL payments to Orders@vitalady.com

Money Orders and Personal Checks and other correspondence can be mailed to:

Vitalady
12105 - 78th Ave East
Puyallup, WA 98373-4863

We do not accept electronic checks at this time. For your own safety, please do not send cash.

We reserve the right to withhold shipment until payment transaction has been completed.

There is a $10.00 minimum product purchase per order, plus appropriate Shipping and Handling Fees.

Returned Check Fee.
A $30.00 fee will be assessed for any check returned to Vitalady, Inc. for Non-Sufficient Funds.

Shipping & Handling Fees

We ship using UPS or FedEx Ground service. You may select one at checkout, or indicate "No Preference".  There is no difference in shipping cost for either service. (NOTE: US Postal Service is used for all packages under 2lbs. and shipments to outside the Continental United States!) Charges listed are standard rates for ground service, to the lower 48 states (see below for other than lower 48 states), based on the total of your order. Standard Shipping & Handling Fees as of 1/13/06: Order total = Amount for Shipping $10.00 - $24.99 = $ 6.95 $25.00 - $49.99 = $ 9.95 $50.00 - $99.99 = $11.95 $100.00 - $199.99 = $13.95 $200.00 - $299.99 = $14.95 Orders over $300.00 = Free Shipping

Export Shipments (Does not apply to shipments to FPO and APO addresses)

We are starting to ship to Canada, Australia, most Western Europe countries and other countries on a order by order basis. The customer must assume all additional costs (shipping via Parcel Post.) We will advise shipping cost after we pull and weigh the order. We require your approval for this expense, prior to shipping. The domestic shipping schedule posted on our web site is not applicable.  All duties/fees collected by Customs Agencies/Brokers are the responsibility of the customer.  Any product returned for Customs Refusal will be credited to the customer, less all shipping costs.

Due to the difficulty of sending liquid product through the Parcel Post System, we will not be able to supply any premixed liquids, (Cheramino, SciFit Amino Infusion 5000, Syrups, Amino Sculpt or Scargo). With the current state of world affairs, we can not be held responsible for delivery of your order. The customer assumes responsibility with proof of insurance and shipment by the US Postal Service.

We are not able to accept orders for export on protein samples.  Due to the lack of data on our labels for samples, these can not be, or may cause problems in customs.  All orders that include samples for export will be delayed until we are able to notify you.

We will review restrictions on shipping to the requested location.  Orders for items that are restricted, the customer will be notified and will not be sent. 

All items sold are assumed to be for personal use. Orders placed for resale will be cancelled. Payment is to be is US Funds. We reserve the right to hold shipment until payment clears if paid by check.  Every order for export will be reviewed and is subject to our acceptance.  If we choose to not accept an order, the customer will be notified by email.

Damages and Shortages
Merchandise damaged during shipping or shortages (missing items) must be reported to Vitalady within 24 hours of receipt. All damaged merchandise must be kept in the original packing for 10 days in case UPS wants to inspect the shipment. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged or missing merchandise.

Returns
You must contact us during normal business hours for a Return Authorization Number prior to returning any merchandise. Please have your invoice number available when you contact us. Merchandise must be returned at your expense, unopened and in perfect resalable condition in order to receive credit. The Return Authorization Number we supply you must appear on the package shipping label to expedite your appropriate credit.

We will issue full credit for product returned as required above if returned within 10 days of receiving your shipment. For merchandise returned from the 11 to the 30 day after receipt there will be a 25% restocking fee applied and deducted from the invoice amount. On the rare occasion that we may send an item other than what was ordered, DO NOT OPEN THE PRODUCT, or it will void your right to return it. Please check each shipment as soon as you receive it and advise us of any discrepancy within 24 hours after receipt.

Manufacturers occasionally change their production methods and or suppliers, resulting in slightly different flavor. Returns for this reason will be upon our receiving the manufacturers agreement.

We will not issue credit for the following regardless of the reason for return:

Product returned without prior authorization. Product that has been opened or that is in other than resalable condition. Protein samples, or snack products. We sell these in small quantities for you to try. Product not purchased from us or that can not be substantiated by an invoice

Pack all returns carefully!

Any litigation, dispute, or other claim which may arise from the purchase, sale, advice, use or involvement with Vitalady shall be settled in accordance with the laws of the United States of America and particularly the State of Washington and shall be heard and venued in the County of Pierce.

These policies are subject to change at any time without notice.